FAQ

I've deleted a recording. Can you bring it back?

No. We don't have access to the recording on your device, nor do we have any copies. We recommend you back up your recording periodically.

Can I record a call I'm already on?

Yes, you can. If you are on a call and want to start recording you can open tap the recording widget to initiate a new recording.

How can I download the recording to my computer?

Simply connect your phone to your PC via a USB cable and navigate to the Cube ACR folder with the recordings to copy them. Alternatively, you can send your recording to the cloud storage of your choice.

Is it legal for me to record calls?

Each country has it’s own laws and regulations regarding the recording of telephone conversations. Please consult your local legislation. Cube ACR is not responsible for any law violations by its users regarding phone conversation recordings.

Does Cube ACR support Android 10?

Google has blocked the ability to record phone calls in Android 10. Phone call recording will, most likely, NOT work on your device after the upgrade. VoIP call recording will work as before or even better.

The app doesn’t start/widget doesn’t appear when a call starts (Android 6 - 9)

To ensure that the app starts with every call try disabling the battery optimization for Cube ACR. Go to the Cube menu > miscellaneous settings > go to battery optimization. Open the list of ‘all apps’. Find Cube ACR and disable battery optimization for it.

No recordings occur with the error message ‘recording failed: audio source or storage failure’

Make sure your phone recording audio source is set to ‘voice call (software)’.

If this does not help, check if you have any other call recording app installed on your device (including the default, pre-installed recording functionality), or any voice assistant is used (Google Assitant, Bixby, Alice), or WiFi calling is enabled. Disable them for a test.

I can’t hear the interlocutor in recordings (Android 9)

In case you hear only yourself on the recording make sure that your Cube app is up to date. Make sure your phone recording audio source is set to ‘voice call (software)’. Also, try increasing phone recording clarity to the max.

Can’t hear the interlocutor when on Bluetooth/headset (Android 9)

Unfortunately, the fix we found to work around the blockage by Google of interlocutor recording on Android 9 will not work for calls using a headset.

The recordings have the name of a wrong contact in the title

Make sure that accessibility services are enabled on your device. Please go to Cube menu > miscellaneous > go to app connector settings > enable app connector.

The app says I can’t record VoIP calls

Not all devices are able to record VoIP calls due to the hardware limitations and this can’t be fixed on a software level. Try ignoring VoIP-check option in the recording settings of Cube, but if this does not help, uncheck this option.

The recordings quality is very low

Make sure you have set the correct audio source for the phone calls: ‘voice call (software)’. Make sure battery optimization is disabled: go to the Cube menu > miscellaneous settings > go to battery optimization. Open the list of ‘all apps’. Find Cube ACR and disable battery optimization for it. Next, try increasing phone recording auto delay to 5 seconds, and setting the recording clarity to the max.

Why my premium is not activated?

Our subscriptions are connected to your Play Store account. Please make sure that you’re installing Cube ACR from Google Play Store using the account you’ve purchased the paid subscription. This account should be used as the default on your device. If you checked your account and it seems OK, please try to reinstall the app.